What to do if you would like to return an online purchase:
1. Contact us info@mintuchi.com
2. Put the item back in the original packaging and send it safely and with the correct postage to Mintuchi:
MINTUCHI
Oder 20
2491 DC Den Haag
Netherlands
You have 14 days from the delivery date to let us know that you would like to return an item. Returned items must be in perfect condition. Please do not remove any tags or packaging. If an item is not in it’s original condition and packaging you will not be eligible for a refund. Sale items are not eligible for a refund unless faulty.
Please note, we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn't reach us safely in the post.
Within 3 working days of receiving your return we will send you an email to confirm your return has been received and refund your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 7 days for your refund to appear on your bank statement.
For any questions about returns, please email us at info@mintuchi.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
Withdrawal Period
The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement sent via email to:
Email: info@mintuchi.com
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
We will make the reimbursement without undue delay and no later than 14 days after we receive the returned goods or proof that the goods have been returned, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.
Returning Goods
You must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
Return address:
Mintuchi
PO Box D7737
Oder 20
2491 DC Den Haag
Netherlands
You are responsible for the direct cost of returning the goods unless otherwise stated.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions
The right of withdrawal does not apply to:
- Goods made to the consumer’s specifications or clearly custom ir personalized.
- Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery.
- Perishable goods.